Account deleting

You can use one of the 2 methods described below to delete for your account.

Regardless of the method chosen, to delete your account, you must go through the verification process of your mobile phone number.

1st method Closing an account

By closing your account, you change the status of your account to “Deleted”. This means that:

  • Your mailbox will no longer receive and send new letters
  • You will not be able to access your mail or any other product using this address
  • You cannot restore access to this mailbox without the help of the support service
  • Your account will NOT be available for registration for the next 2 years or more, until the mailbox is completely removed from the system.
  • For accounts with the "Deleted" statuses, the procedures for saving data are not performed.

2nd method - Immediate account deletion by GDPR

This deletion is carried out in accordance with the requirements of the European Union on the protection of personal information (GDPR) EU 2016/679.

This means that all personal information associated with your account (including the content of your e-mail):

  • Will be deleted immediately after confirmation of the deletion request;
  • Recovering the contents of your e-mail and other information associated with your account after deletion is NOT possible.
  • Your username (account) will be immediately available for a new registration. This means that any user can register and use username you had.
  • All technical information about access to your account will also be deleted.


To delete your mailbox you need:

  1. go to "User Profile",
  2. if asked, enter the password and click on the "Confirm" button
  3. then select the section "Account deletion"
  4. select a method to remove.
  5. Reenter password;
  6. Confirm that you understand the consequences of deleting your mailbox - to do this, check the box next to the text of the corresponding content;
  7. then click the "Delete account" or "Close account" button.
  8. To complete the deletion, confirm that you are not a robot - enter your phone number and confirm it in the next step.
  9. Immediately after receiving confirmation, your account, will be closed or deleted completely depending on the method chosen.
  10. If you are faced with the problem of phone confirmation - try using the method of sending SMS, not receiving. If still something does not work for your number - write to Support Team.

If you were unable to find answer for your question, please write to