Password restoring

To restore password of Your mailbox:

  • go to the main page www.inbox.eu and click on "Forgot Your password?"

  • enter username, which needs password restore,

  • click "Next step",
  • then choose one of the restore methods (Recovery email, Mobile phone or Security question):

Security question

  • after You choose this method, please, press "Next step",
  • enter Your answer to the security question and enter security code. Please, note that the security code must be written in Latin alphabet using only small letters. Check  „Caps Lock” – it also must be turned off.

  • click "Next step",
  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

 

Recovery email

  • after You choose this method, please, press "Next step",
  • enter full restore email address You have entered in Your User Profile,

  • click "Send an email",
  • after this action, message with the password restore instructions will be sent to the specified address, but You will see such a message:

  • You can click "Go to the portal" to enter Your recovery email if it is on inbox.eu, or open another service, where Your recovery email is registered,
  • enter Your recovery email and open a message with a subject "Reset Your inbox.lv password",

  • click on the link "Password change" or use URL in the end of the message,
  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

 

Mobile phone

 

  • after You choose password recovery method "Mobile phone", please, press "Next step",

  • enter security code and press "Next step" again,

  • wait till You receive an sms with the code for password recovery,
  • enter this code and press "Next step",

  • set Your new password or choose generated one,

  • click "Save" to save the changes,
  • after password has been successfully restored, You'll see such message:

Remember! In case You can not remember the answer to the secret question and You have not entered a recovery email in Your User Profile section, You can lost Your username. To avoid it, please, contact Inbox.eu technical support.

If You are having problems logging in to Your mailbox, please fill out the following form and our technical support will help You to reset Your password.

 


If you were unable to find answer for your question, please write to support@inbox.eu